Customer service is our #1 priority!
We believe a satisfied customer passes that experience along–faster than any advertisement can. All of our customers are testaments to our commitment to a great experience!
I did not want to pass the opportunity to give Better Built Builders a review for the extraordinary service this company provides. I highly recommend BBB to anyone who is thinking to do a home renovation. I will definitely hired BBB for any other future projects I will be doing at the house. It’s a trustworthy company and has a great responsive team Kaitlyn/Wayne/Jim/ Jake/Michael/Tina/Dakota/Mikayla. When I have guest over the house. I get many compliments on this new kitchen. I must share photos.
I had the bathroom on the main floor of a 1950s ranch completely remodeled, as well as a complete basement finish all during the COVID pandemic. Everyone who worked on the house was skilled, professional, and very willing to answer my questions. We had some supply chain issues but the company was able to maintain flexibility by switching crews around to work on tasks ahead of schedule. They always kept me informed via their project management website so I could see that work was proceeding despite delayed arrival of orders. The total delay was around 45 days - and this all happened during the last Omicron surge of the virus and a few snowstorms. I was very impressed. I'm thrilled with the results. I now have the bathroom of my dreams and a beautiful, functional, and comfortable basement.
What can I say these folks are the best in the business not only did our basement come out beautiful but they were great all around. There was one issue that took place the demo bumped our new dryer. The folks replaced our dryer no hassle at all. I will recommend them to anyone who is in the market for a basement remodel. We will use them again to add a bathroom below. GREAT WORK!
We love BBB. We've had them remodel parts of our house 3 times. Each time the quality is superb. Extra quality points go to their tile guy & their painters!
Very professional company. Good quality and although they were not the cheapest quote we received, I feel that we got good value for the dollar and they worked with us on the pricing for a renovation of a 5x7 bathroom and some other small renovations. Here are some other positives: 1. They are a full-service group with all the necessary tradespeople. Right now, this is very important because I've heard of people who get stuck half way through a job because sub-contractors aren't showing up. 2. They also seem to mean it when they say they are loyal to their customers which is definitely worth something when you are deciding what company you want to work with. Specifically, we used them previously do renovate our basement and had an electrical issue over a year later that had nothing to do with their work. My wife was in a panic because it was a Sunday and the night before a winter holiday so she called the Better Built electrician. Despite him also being away on vacation, the man answered her call, diagnosed the problem, and told us what to tell the electric company to get the problem fixed. 3. We ran into an issue with a faulty plumbing part and Better Built had to come back to fix it. This is where you can see some companies ghost you after they have your money, but we contacted Better Built on Friday and they had a plumber out on Monday morning to fix the problem which seems to be set (fingers crossed). Maybe negatives??: 1. They don't help you pick out fixtures, paint, etc. which some companies will do. Some people may see this as a negative because it can be difficult and time-consuming for things like fixtures to identify what looks good but won't last, etc. 2.Better Built is very focused on timelines. This is typically good for the homeowner and understandable because they have jobs lined up. But it can also reduce flexibility a bit. That is, rather than creatively problem solve (which can take time), they tend to default to what they know will work from experience but may not always be exactly what the homeowner wants. My only advice here is that is there is something you really want (or want done in a particular way) then stick to your guns politely. I have included a few pics of the "after" for the bathroom and a "before" and "after" of the fireplace facelift they did at the same time.
We had Better Built renovate our basement 4 1/2 years ago and they did such a great job! We use that room every day and have had no issues with it after all this time. We recently had them come back for a bathroom remodel and a few other miscellaneous jobs in the house including updates to closets and the fireplace. Once again they did a very high quality job - we’re so happy with how everything turned out! Any issues get resolved right away and we heard more than once “we want you to be happy”. I also like that they work out the price before they start with no surprises at the end. They showed up when they said they would and the guys all worked very hard and truly cared about doing a good job. I can’t say enough good things about them and will definitely have them come back again!
Had them redo my kitchen and cant be happier. Wayne came out after seeing their booth randomly at the home show at the civic center. Did some research and saw their work. Decided to go with them.
I recently moved into a new home and my bathroom did not have a fan or vent. This was causing the walls to begun to bubble and crumble every time we used the shower! Luckily I knew exactly who to call for help. I spoke with Randy(one of the owners) and he was quick to give me a quote with multiple options and recommendations. Once we figured out the details he quickly assembled a team to come to my home, install a fantastic new fan in our bathroom with all the bells and whistles(highly recommend the heat option!) They also repaired all the damages on the walls and repainted the entire bathroom! Walls, trim, ceiling and door! Very impressive! Would definitely recommend this company and will use them again for future needs!
My husband and I have been debating on who to go with for our kitchen Island , We’ve heard a lot of great reviews from family and friends about Better Built kitchens and bathrooms , so we reached out to get a quote. From the start the owner Randy was friendly and quickly responsive , not only did Randy help design our island but was very cautious on our budget and helped us find the best quality for our vision .The job was done efficiently and for almost half as any competitor, me and my husband are so happy to have gone with this company and will definitely reach out to them again !! I’m huge on customer service and this company has that and more ! Thank you so much , We love it !!!
Very professional company. They do excellent work with no hassles. The first job they did for my husband and I several years ago was to fix a horrible drywall job in our pantry area, done by another contractor. Since then they've remodeled our basement, updated 3 bathrooms, and remodeled our kitchen for us. I like that they always give a definite start date and end date. They start the job on the date promised and sometimes finish early, but never later than the completion date on the contract. They clean up after themselves at the end of every day. I love their attention to detail - everything is taken care of for a complete job. The guys who do the tile work, drywall and carpentry are very experienced and do exceptionally beautiful work. I highly recommend this company!