FAQ

We have a detailed 3-page Specifications Sheet which thoroughly covers everything that is included in your contract in addition to a computer-generated drawing of your project.

We believe in a “pay as the work gets completed” philosophy. We structure your contracts to be paid in 8 increments as follows:

         Construction Contract:

1. Down payment: 10% due when contract is signed.
2. Start Payment: 30% due when project starts.
3. Rough inspection payment: 30% due when framing, electrical, heating and plumbing inspections pass that pertain to your job.
4. Drywall completion payment: 20% due when drywall has been hung and taped and is ready to be painted.
5. Final inspection payment: 10% due after town building department passes final inspection and we complete our final sign off for your project.

Cabinet Contract:

1. Down Payment: 30% due when cabinet contract is signed and/or cabinets are ordered.
2. Cabinet Delivery payment: 40% due when cabinets are delivered to your job.
3. Granite Delivery payment: 30% due when granite is delivered and installed.

We apply for all permits pertaining to your project. We have a pre-form letter that you sign which gives us permission to apply for the permit on your behalf. We also handle scheduling and passing all required inspections.

We have a form that is filled out before we sign our contract in which you tell us how to treat your home while we are working; where the crew should use the restroom, consideration for pets, planned vacations you might have, how we will access the work area, work hours, dumpster placement (if necessary), locking up at the end of the day, and any other considerations.

You will receive access to our online calendar that will outline each step of your project and timeframes for each step. Also, our Project Manager is in constant contact with you throughout your project.

Yes, we will provide a list of references for you to call or e-mail. We encourage you to check the references of anyone doing work in your home. Our past customers are eager to tell people about their positive experience with Better Built Kitchens and Bathrooms, LLC.

Yes, we do. We accept Visa, MasterCard, and Discover cards.  There will be a 3.4% convenience fee added to the transaction.

It doesn’t happen often because we do not employ high pressure sales tactics, but if you need to cancel your contract, there is a 3-day right of recession in writing.